我們是 SWEET LEMONS，以「Sweet Lemons」商業名稱經營本網站（以下簡稱「我們」、「本店」或「本網站」），並透過互聯網提供線上購物服務。閣下使用或繼續使用本網站，即表示已接受本條款及細則。我們保留隨時及不時修改本條款及細則的權利，而無需另行通知。
1 訂購
1.1 本網站所展示的產品及價格僅供參考，實際交易以當下的更改或變更為準。本網站所展示的預訂產品、本網站所展示的現貨產品，以及本店門市所出售的現貨產品，其價格可能存在差別。
1.2 閣下訂購時，必須按照我們在網頁所列明的要求，提供完整及最新的資料，包括但不限於姓名、電話號碼、電郵地址、送貨地址及收貨人等。
1.3 除其他使用條款另有規定外，閣下於本網站訂購貨品、確認訂單並完成付款後，即不得再取消或更改有關訂單資料。
1.4 我們會盡力完成顧客的訂單，惟本店有權拒絕完成或接受任何訂單，而無須向任何人士承擔責任，理由包括但不限於：
1.4.1 供應短缺或供應情況轉變；
1.4.2 未能安排送貨；
1.4.3 閣下所訂購的一件或多件產品的標示價格，或需支付的總金額，因人為或電腦錯誤，或供應商提供的定價資料錯誤而出錯；或
1.4.4 無心之失的訂購。
1.5 如我們認為任何訂單因信用或其他理由而不可信，我們保留絕對權利拒絕接受該訂單。
1.6 在收到閣下的訂單後，我們會盡快以電郵確認已收到閣下的訂單。惟該回覆並不表示我們已經接受該訂單。
1.7 所有訂單須視乎相關貨品的供應情況而作最終確認。如本店受理閣下的訂購請求，我們會以電郵與閣下確認最終交付之貨品狀況。完成付款後，送貨地址不得更改。倘若我們未能提供任何已訂購之產品（不論部分或全部），或因閣下所使用的信用卡導致付款問題，或因任何其他原因，我們有權拒絕接受該訂單，並會於交貨前透過電郵或 WhatsApp 通知閣下。
1.8 倘若本店只能提供部分訂購之產品，或未能確認閣下之訂單，我們有權選擇將相關款項退還至閣下的 PayMe／FPS 戶口，或容許閣下更換至其他總額相同或更高的貨品（顧客需支付貨品價格差額）。
2 付款
2.1 本網站接受 Apple Pay、PayMe、VISA、MasterCard 信用卡、支付寶香港及微信支付作為付款方式，所有訂單均以港幣結算。
2.2 本網站使用第三方付款服務進行網上交易。當閣下作出訂購時，即表示同意及接納，閣下的信用卡／銀行賬戶資料將會被我們以及付款服務供應商收集、處理及保留，並受其條款及細則所限。閣下同意及接納，閣下單獨及獨自承擔使用電子支付時所招致或產生的任何損失，而我們在任何情況下均毋須就有關全部或部分損失承擔任何責任。
2.3 本網站不會收集或保留閣下的信用卡／銀行賬戶資料。如閣下選擇儲存 Apple Pay、PayMe、VISA、MasterCard 信用卡、支付寶香港或微信支付資料作快速結賬，即表示同意及接納有關資料將獲第三方付款／瀏覽器服務供應商加密及保留。
3 送貨
3.1 除非閣下選擇到門市取貨，否則我們會將閣下訂購並已獲確認的商品，透過第三方速遞公司（現時指定為順豐快遞，我們保留日後更改而不另行通知的權利）（下稱「第三方」）送遞至閣下所提供或指定的送貨地址。倘閣下因任何原因未能接收商品，我們有權選擇向閣下收取額外費用或取消閣下的訂單。
3.2 豁免運費安排：
(a) 未滿港幣 600 元的訂單，每次香港本地送貨將由第三方徵收送貨費用；
(b) 滿港幣 600 元的訂單（訂單中含部分註明、特價商品及特大體積物品除外），將獲豁免第三方送貨費用，送貨目的地只限順豐自提點、順豐站及順豐智能櫃地址。
3.3 本店選擇的第三方速遞公司（現時為順豐快遞）在送貨過程中造成的遺失、損毀或其他損失，本店會盡合理努力協助閣下向該第三方追討，惟本店無須就此承擔最終責任，除非有關損失是因本店本身的疏忽所引致。
3.4 易碎品之運送風險（包括但不限於破損、損毀）由顧客自行承擔。本店會盡合理努力協助顧客向第三方速遞公司提出索償，惟最終責任由顧客承擔。
3.5 第三方速遞公司現時暫不向以下地區送貨：
(1) 離島區，包括博覽館、迪士尼、南丫島、長洲及坪洲（機場、馬灣、愉景灣及東涌除外）；
(2) 任何管制區域及禁止貨車進入的地區。
3.6 當三號或以下颱風警告信號、黃色、紅色或黑色暴雨警告信號生效時，第三方旗下之順豐服務中心及順豐站將會正常營業；當八號或以上颱風警告信號正式生效，順豐服務中心及順豐站將會即時暫停營業。閣下應留意天文台預警，以作出合適安排。
3.7 八號或以上颱風警告信號或紅色或黑色暴雨警告生效時，第三方會暫停送貨。
3.8 除另有訂明外，本店會在接受閣下訂單後，盡一切合理商業努力，於其後7個工作天內安排送貨。所有送貨時間均以第三方物流提供的時間為準。
3.9 當貨品送達閣下指定的送貨地址時，所有貨品的風險均轉移至閣下，但我們保留該等貨品的所有權直至閣下或付款金融機構支付所有貨價為止。
3.10 就任何由於貨品缺損或不符合本網頁所載規格而直接或間接導致的合約、侵權法或其他法律責任上的損失、損害或傷害，我們須承擔的責任在任何情況下均不會超過該貨品的售價。
4 逾時取件
4.1 門市取貨
4.1.1 現時本店門市地址為：香港九龍觀塘開源道 72 號溢財中心 3 樓 303 室（「門市」）；
4.1.2 貨到後經電郵／WhatsApp 通知客人取件。如三十一（31）個工作天後逾期不取，將額外收取港幣 50 元作為再次送貨的費用。
4.2 送貨逾時取件
若客人逾時取件或順豐無法聯絡收件人，貨品將有機會被順豐收取額外存倉費。倘閣下因任何原因未能於指定時限內取件，將會被視同放棄領取已購買的商品（下稱「棄件」），並按以下方式處理。因棄件而導致客人最終未能取得已購買的商品或所有其他損失，本店均毋須承擔或負責，並有權向客人收回因此引致的支出。
4.2.1 順豐逾時取件之處理
若已購買的商品因未能於指定時限內被取件而被退回本店，或需再改派至其他地址（如順豐站、順豐速運服務中心等），其退件運費（如有）或第二次發貨所產生的費用需由客人自行承擔。
請盡快與順豐聯絡作相關安排。順豐客戶服務熱線及服務時間如下：
熱線電話：+852 2730 0273
星期一至五：08:00 – 20:30
星期六、星期日及假日：08:00 – 20:00
倘若客人於順豐指定時限內仍未能為已購買的商品作相關安排，棄件將在沒有另行通知下自動退回本店。
如已被退回本店，則需按下述第 4.2.2 項條款處理。
4.2.2 棄件被退回本店後之處理安排
棄件在退回本店後，將會有最後七（7）天存倉期，本店保留收取存倉期內按日計算的存倉費用。收件人必須於此期間內主動聯絡本店處理。
倘若客人選擇再次經第三方送貨，本公司將會額外收取：
(1) 港幣 50 元作為再次送貨的行政費；
(2) 存倉費（如有）；及
(3) 二次發貨所產生的運費。
在客人支付有關費用後，本店才會安排再次送貨。
如此期間內並無收到客人的有關通知，一概視作客人決定最終棄件，本店將有全權決定如何處理（包括銷毀或轉售）棄件，而無須進一步諮詢客人，且不需作出任何補償，並可向客人追討因此而引致的損失（如有）。
5 退款，退貨，及換貨
5.1 訂購的商品如有任何非由閣下引致的損壞，或送遞錯誤商品，可於收貨時刻起計四十八（48）小時內要求退款、退貨或換貨（本店有最終決定權選擇以哪一方式處理），惟需符合以下條件：
5.1.1 商品未經使用，連同所有零件及配件，包括說明書、證書、標籤、標記、消耗品、袋及盒等;
5.1.2 提供在本網站購買的相關電子收據；
5.1.3 將有問題商品的影像或影片盡快透過電郵／WhatsApp 通知本店；
5.1.4 本店收悉有關資料後，會根據已訂下的程序處理。
5.2 如該商品本店已無存貨，則作退款或換貨處理。
5.3 換貨政策：只可更換本網站上其他仍有存貨且價格相同或較高（顧客需支付貨品價格差額）之貨品。若閣下享用了推廣活動折扣優惠的貨品需更換，而更換時優惠期已過，則不能再享有相同優惠。
5.4 在任何情況下，恕不退回任何運費。
5.5 退款政策：如需退款，客人需前往順豐站以到付形式將貨品退回本店。本店收到貨品後，將於 2 星期內透過 PayMe／FPS／銀行轉賬退還相關款項。
5.6 部分商品因配送關係由運輸紙箱作包裝。由於運輸紙箱並不屬於商品及／或其包裝的任何部分，因此本店並不會對所有運輸紙箱的配送標籤、破損及缺陷等情況安排退款或更換。
6 知識產權
本網站及其內容（包括但不限於文字、圖像、設計、版面編排、標誌及軟件）受香港《版權條例》（第528章）及其他適用知識產權法例保護。
除本網站自有或獲授權使用的內容外，本網站展示的商品名稱、角色設計、圖像、商標及相關材料的知識產權，均屬於其各自的版權持有人、商標權人或授權人所有。本店僅為轉售商，並不擁有該等第三方知識產權。
未經本店或相關權利人事先書面同意，任何人不得複製、修改、分發、展示或以其他方式使用本網站的任何內容作商業用途。
7 免責聲明
7.1 我們並不對下列事宜作出陳述或保證（包括進入本網站任何部分）：
7.1.1 本網站的功能不受干擾或沒有錯誤；
7.1.2 本網站內容的準確性或完整性作出任何明示或暗示的陳述、表述或保證；
7.1.3 我們致力保護資料，但對由於使用或登入本網站或任何性能故障、誤差、遺漏、中斷、刪除、缺憾、操作或傳輸延誤、電腦病毒、電訊線路故障、傳輸信息被竊取、軟件或硬件問題（包括但不限於數據損失或相容性問題）、盜竊、網頁被毀壞或更改所產生的任何間接或直接的損害、損失、費用或開支，本網站均不承擔任何責任。
7.2 我們將不就任何間接或相應而生的損失、損害或費用向閣下負責或以任何形式賠償，包括由閣下知會我們有關任何問題而引起的利潤、業務或商譽的損失。
8 保證
8.1 閣下同意不會：
8.1.1 使用本網站作任何欺詐、不法用途或任何適用法律或條款、條件及通知所禁止的用途。閣下進一步同意不會侵犯、闖入或使用我們的任何伺服器或任何資料庫；
8.1.2 收集或儲存有關其他使用者的個人資料；
8.1.3 刊登或傳送任何不法、詐騙、誹謗、淫褻、色情、威嚇性、粗言穢語、攻擊性的內容，或因而構成或唆使的違法行為，或違反任何本地、國家、國際或別國法例，侵犯任何知識產權、所有權權利，或違反他人的權利或保密責任；
8.1.4 以電子郵件或以其他方式發送含有軟件病毒或足以干擾、損壞或限制本網站及／或電腦軟件或硬件或相關電訊設施之其他電腦編碼、文檔或程式之內容；
8.1.5 以任何方式刊登、傳送、複製或利用經本網站獲取的任何內容作商業用途；
8.1.6 在沒有本店書面許可下，以任何方式轉載、傳送、複製或分發此網站中任何內容，或經本網站獲取任何有版權保障之內容；
8.1.7 作出任何侵擾他人的行為。
9 不可抗力
倘若由於任何「不可抗力」的原因（包括由於火災、傷亡、意外、天災、自然災害、任何香港特別行政區政府或其任何機關的法律、命令、宣告、規例、要求或規定、罷工、勞資爭議、勞工短缺或技術工人短缺、產品或原材料短缺或缺乏供應、運輸延誤或任何其他本店合理控制範圍以外的理由），導致本店不能履行其在本網站的責任，本店在該等妨礙的範圍內無須承擔責任。
10 一般事項
10.1 本公司對於本網站所載內容的任何錯誤或遺漏概不承擔任何責任或義務。
10.2 對由於使用或登入本網站或任何性能故障、誤差、遺漏、中斷、刪除、缺憾、操作或傳輸延誤、電腦病毒、電訊線路故障、網上傳輸信息被竊取、軟件或硬件問題（包括但不限於數據損失或相容性問題）、盜竊、網頁被毀壞或更改所產生的任何損害或傷害，不論是否由於登入或使用本網頁或向本網頁或從本網頁上載、下載或載錄任何數據、文字、圖像或其他材料或資料而直接或間接引起的任何違反合約、侵權行為、疏忽或其他訴因，（在法律允許的範圍內）本公司概不負責，亦不會就此承擔任何責任。
10.3 本條款受香港特別行政區法律管轄，閣下和我們同意香港法院具有審判權。
10.4 我們保留權利可全權酌情拒絕用戶進入我們的網站或其任何部分，而毋須作出通知。
10.5 任何一方不得依賴未在本條款上訂立之任何協議、理解或安排。
11 網站會員
11.1 閣下如登記成為本店會員，一經登記即表示閣下同意聲明（而本店有權據此依賴該聲明）閣下年滿 18 歲或以上，並具有訂立具法律約束力合約的能力。
11.2 閣下填寫註冊表格時，須提供有關閣下的真實、準確、最新及完整的資料，並保持及即時更新閣下的註冊資料。
11.3 如本店有合理理由懷疑閣下所登記的資料屬不實、不準確、並非最新或不完整，本店有權暫停或終止閣下的註冊。
11.4 本店尊重閣下的私隱權利，並會在收集、保存、使用及傳送個人資料時遵守香港特別行政區法例第 486 章《個人資料（私隱）條例》，本店同時會確保員工嚴格遵從有關的保安及保密標準。
12 私隱政策
12.1 前言
12.1.1 此項私隱政策說明 SWEET LEMONS（以「Sweet Lemons」商業名稱經營本網站）（「本店」）在收集、使用、共用和保護顧客個人資料方面的政策和做法。本店日後可能會更新或修改此項政策。有關更改將於本網頁刊登。
12.2 顧客個人資料的收集
12.2.1 為配合本店業務運作（包括出售、提供及推廣本店的產品），本店將在以下情況收集閣下的個人資料：
(i) 在網上向本店購買商品；
(ii) 更新個人資料；
(iii) 向本店查詢關於商品的資料；
(iv) 聯絡本店提出查詢或投訴；
(v) 參與市場研究；
(vi) 使用或瀏覽本網站。
12.2.2 當閣下使用本店服務時，包括但不限於以下情況，本店亦可間接地向閣下收集資料：
(i) 閣下使用或瀏覽本網站時；
(ii) 閣下通過本店的服務瀏覽或進入互聯網、WAP 網站及／或流動互聯網時。
12.3 收集的個人資料種類
12.3.1 為配合本店業務運作，包括本店產品的銷售、提供、登記和行政目的，本店收集的資料包括但不限於下列各項：
(i) 閣下姓名；
(ii) 通訊地址及／或賬單地址；
(iii) 賬戶資料：包括賬戶號碼或用戶名稱；
(iv) 付款資料：包括信用卡資料、銀行賬號和其他銀行資料；
(v) 聯絡資料：包括聯絡人姓名、流動電話號碼、電郵地址；
(vi) 閣下的出生日期；
(vii) 核實閣下身份所需資料，包括身份證明文件種類和編號；
(viii) 閣下對於特定產品、服務的喜好、愛好和休閒活動；
(ix) 關於閣下致電本店熱線的筆錄或錄音；
(x) 閣下發給本店的電郵或信件；
(xi) 閣下與本店聯絡的其他記錄；
(xii) 關於閣下賬戶的其他資料。
12.3.2 為支援本店提供合適產品，本店可能會自動收集有關閣下瀏覽網站產品的資料。
12.3.3 為改善本店網站的表現及提高閣下的在線體驗，我們會在網站上使用曲奇檔案（cookies）。閣下可透過瀏覽器設定，拒絕全部或部分 Cookies。然而，這可能導致閣下無法閱覽本網站的全部或部分內容。
12.3.4 倘若閣下選擇不提供閣下的個人資料，本店可能無法向閣下提供我們的產品或進行本私隱政策所述的活動。
12.4 顧客個人資料的使用
本店可以為包括但不限於以下各項之目的，使用和分析閣下之資料：
(i) 本網站服務涉及之日常運作；
(ii) 在有需要時核實閣下的身份及進行有關信用查核；
(iii) 為客戶設計推廣產品；
(iv) 處理閣下的訂單，提供閣下向本店購買的產品，為閣下提供關於訂單進度的最新消息；
(v) 為閣下提供關於本店之最新優惠或推廣活動的消息及處理有關會籍事宜；
(vi) 按下文「直銷活動」一節（不論本公司有否就推廣接受酬勞）；
(vii) 在閣下提出產品或服務的查詢時為閣下提供協助，包括調查和解決影響服務質素的問題，處理閣下的任何賬單查詢；
(viii) 在除去個人身份資料的基礎上，進行研究和統計分析，及視察顧客使用本網站和本店服務的情況；
(ix) 協助本店預防發生欺詐或罪案；
(x) 追查、追討債務，管理信用；
(xi) 在有需要時聯絡閣下。
12.5 個人資料的保留
本店將根據其內部政策銷毀持有的個人資料。除非持有個人資料的原因，乃同時為遵守適用的法定、監管或合約義務，或者為調查、偵測罪案、檢控疑犯之目的外，本店只會限於其為本私隱政策所述目的（及直接相關的目的）而需要有關資料的時間內保留個人資料。
12.6 個人資料的披露和共用
12.6.1(a) 本店將會為持有的一切個人資料保密，但可能會向以下各方披露關於閣下的資料，以供其就上文所述目的及本段下文所述任何其他目的而使用、披露、處理或保留閣下的個人資料：
(i)銀行或金融機構、付款卡或信用卡發卡公司；
(ii)信用資料公司；
(iii)專業顧問（包括律師和核數師）；
(iv)任何代理人、承包商、或向本店提供行政、電腦、付款、數據分析或其他與本店 業務運作有關的其他服務的第三方服務供應商；
(v)執法機構、政府部門、監管部門、法院或法律要求的其他機構；
(vi)在根據對本店具法律約束力的規定，或因監管或其他管理機構所要求本店遵守的指引，履行對任何人士的披露責任；
(vii)為達至以上第 12.4 項條款而被本店僱用之第三方服務供應商（包括但不限於代客寄件中心、直銷代理人、數據處理公司及資訊科技公司）。
12.6.1(b) 本店可能會在本網站上推廣或提及本店業務夥伴或其他第三方所經營的網上商店或網站。倘若閣下希望從該等商店或網站使用或訂購任何產品及點擊其鏈接，閣下就此提供並轉移予該等商店或網站的任何資料均在本公司的控制範圍以外。本公司對該等鏈接概不承擔任何責任。閣下應詳細閱讀其私隱政策。
12.7 直銷活動
12.7.1 本店擬使用閣下的個人資料（例如閣下的聯絡資料，包括閣下的聯絡姓名、流動電話號碼、電郵地址）及其他資料（如閣下曾經在網上瀏覽或購買的產品或服務的資料、閣下的位置資料等），以供本店及／或其業務夥伴向閣下發送關於以下產品和服務的資料、材料、產品、優惠和最新消息（不論本店有否就此接受酬勞）：
(i) 本店的所有產品及服務；
(ii) 有關產品和服務的獎賞和優惠；及
(iii) 由本店合作夥伴提供的產品及服務，包括消費類產品及服務。
我們按上文所述在直銷活動中使用閣下的個人資料前，會先徵求閣下的同意或不反對表示。
12.7.2 閣下可隨時免費選擇拒絕接收直接促銷資料，方法如下：
(a) 透過電郵或 WhatsApp 通知本店；或
(b) 取消選取本網站上的相關聲明或方格。
12.8 個人資料的保安
12.8.1 本店實施充分措施保護閣下的個人資料，以避免被人擅自取用、意外遺失或損壞。
12.9 將個人資料轉移至香港境外
本店使用掌舖（Boutir）作為電子商務平台營運本網站。根據掌舖的私隱政策，掌舖使用位於美國的 Google Cloud 數據託管服務存放所收集的資料。此外，掌舖的人員、代理人、顧問、承辦商及業務夥伴可能位於香港、台灣、馬來西亞或其他地方。
因此，閣下的個人資料可能會被轉移、儲存或處理於香港特別行政區（「香港」）境外（包括但不限於美國、台灣及馬來西亞）。
本店及掌舖會採取合理措施，確保有關第三方按照適用的私隱政策及香港《個人資料（私隱）條例》的規定使用及保障閣下的個人資料。如欲了解更多詳情，請參閱掌舖的私隱政策：https://www.boutir.com/zh-hk/legal/privacy-policy 。
12.10 閣下之私隱權
(a) 根據《個人資料（私隱）條例》（「私隱條例」），除當中載明的例外情況之外，閣下有權作出以下事項：
(i) 查核本店是否持有關於閣下的個人資料，並且取得該等資料的副本；
(ii) 要求本店改正關於閣下的不準確個人資料；
(iii) 確知本店關於個人資料的政策和常規，並且獲告知本店持有的個人資料性質。
(b) 根據私隱條例之規定，本店有權為受理資料查核要求而收取合理費用。
(c) 閣下可透過本網站的帳戶直接查閱及更新若干個人資料。此外，有關查閱個人資料、改正個人資料、查詢本店所持有資料的種類，以及停止或重新接收直接促銷資料的要求，亦可透過電郵或 WhatsApp 提出，並須同時提供閣下的姓名及已登記的聯絡電話／電郵地址。
12.11在 https://sweetlemons.hk/ 網頁公佈私隱政策
本私隱政策可能不時修訂，無需事先通知。一切變更將登載於本公司網頁 https://sweetlemons.hk/ 上。閣下應經常查閲最新版本的私隱政策。如網頁上登載的版本與以往版本之間出現分歧，應以當前版本為準。所有關於個人資料的處理均受最新版本的私隱政策管轄。
2026年8月30日更新
We are SWEET LEMONS, operating this website under the business name “Sweet Lemons” (hereinafter referred to as “we”, “us”, “our”, “the Shop” or “this Website”), and providing online shopping services via the internet. By using or continuing to use this Website, you indicate that you have accepted these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time and from time to time without prior notice.
1. Ordering
1.1 The products and prices displayed on this Website are for reference only. Actual transactions shall be subject to any changes or amendments applicable at the time. The prices of pre-order products displayed on this Website, in-stock products displayed on this Website, and in-stock products sold at our physical store may differ.
1.2 When placing an order, you must provide complete and up-to-date information in accordance with the requirements stated on our webpage, including but not limited to your name, telephone number, email address, delivery address and recipient details.
1.3 Except as otherwise provided in these Terms and Conditions, once you have ordered goods on this Website, confirmed the order and completed payment, you may not cancel or amend the order details.
1.4 We will use our best endeavours to fulfil customers’ orders. However, we reserve the right to refuse to complete or accept any order without liability to any person, for reasons including but not limited to:
1.4.1 shortage of supply or changes in supply conditions;
1.4.2 inability to arrange delivery;
1.4.3 errors in the marked price of one or more products ordered by you, or in the total amount payable, arising from human or computer error, or incorrect pricing information provided by the supplier; or
1.4.4 orders placed in error.
1.5 If we consider any order to be unreliable for credit or other reasons, we reserve the absolute right to refuse to accept that order.
1.6 Upon receipt of your order, we will as soon as practicable confirm by email that we have received your order. Such confirmation does not constitute acceptance of the order by us.
1.7 All orders are subject to final confirmation based on the availability of the relevant goods. If we accept your order request, we will confirm the final status of the goods to be delivered by email. Once payment has been completed, the delivery address may not be changed. If we are unable to supply any ordered product (whether in whole or in part), or if there is a payment problem arising from the credit card used by you, or for any other reason, we reserve the right to refuse to accept the order and will notify you by email or WhatsApp before delivery.
1.8 If we can only supply part of the ordered products, or if we are unable to confirm your order, we reserve the right either to refund the relevant amount to your PayMe / FPS account, or to allow you to exchange for other goods of the same or higher total value (in which case you shall pay any difference in price).
2. Payment
2.1 This Website accepts Apple Pay, PayMe, VISA, MasterCard credit cards, AlipayHK and WeChat Pay as payment methods. All orders are settled in Hong Kong Dollars.
2.2 This Website uses third-party payment services for online transactions. By placing an order, you agree and accept that your credit card / bank account details will be collected, processed and retained by us and the payment service provider, and will be subject to their terms and conditions. You agree and accept that you alone shall bear any loss incurred or arising from the use of electronic payment methods, and that we shall not under any circumstances be liable for any such loss in whole or in part.
2.3 This Website does not collect or retain your credit card / bank account details. If you choose to store Apple Pay, PayMe, VISA, MasterCard, AlipayHK or WeChat Pay details for express checkout, you agree and accept that such details will be encrypted and retained by the third-party payment / browser service provider.
3. Delivery
3.1 Unless you choose to collect from our physical store, we will deliver the goods you have ordered and which have been confirmed via a third-party courier (currently designated as SF Express; we reserve the right to change this without prior notice) (hereinafter referred to as the “Third Party”) to the delivery address provided or designated by you. If you fail to receive the goods for any reason, we reserve the right either to charge you additional fees or to cancel your order.
3.2 Free shipping arrangements:
(a) For orders under HK$600, a delivery fee will be charged by the Third Party for each local delivery within Hong Kong;
(b) For orders of HK$600 or above (excluding certain specified items, special offer items and oversized items), Third Party delivery fees will be waived. Delivery destinations are limited to SF Express self-pickup points, SF Stations and SF Smart Lockers.
3.3 In the event of loss, damage or other loss caused by the Third Party courier selected by us (currently SF Express) during the delivery process, we will use reasonable efforts to assist you in pursuing a claim against that Third Party. However, we shall not bear ultimate responsibility therefor, unless the relevant loss is caused by our own negligence.
3.4 The risk of carriage of fragile items (including but not limited to breakage or damage) shall be borne by the customer. We will use reasonable efforts to assist the customer in lodging a claim with the third-party courier, but ultimate responsibility shall rest with the customer.
3.5 The third-party courier currently does not deliver to the following areas:
(1) Outlying Islands, including AsiaWorld-Expo, Disneyland, Lamma Island, Cheung Chau and Peng Chau (except Airport, Ma Wan, Discovery Bay and Tung Chung);
(2) Any restricted areas and areas where goods vehicles are prohibited.
3.6 When Tropical Cyclone Warning Signal No. 3 or below, or Amber, Red or Black Rainstorm Warning Signal is in force, SF Express service centres and SF Stations under the Third Party will operate as normal. When Tropical Cyclone Warning Signal No. 8 or above is officially hoisted, SF Express service centres and SF Stations will suspend operations immediately. You should pay attention to the Hong Kong Observatory’s warnings and make appropriate arrangements.
3.7 When Tropical Cyclone Warning Signal No. 8 or above, or Red or Black Rainstorm Warning Signal is in force, the Third Party will suspend delivery.
3.8 Unless otherwise specified, we will use all reasonable commercial efforts to arrange delivery within 7 working days after accepting your order. All delivery times shall be subject to those provided by the Third Party logistics provider.
3.9 Risk in the goods shall pass to you upon delivery to the delivery address designated by you. However, we retain title to the goods until full payment of the purchase price has been made by you or the paying financial institution.
3.10 Our liability for any loss, damage or injury arising directly or indirectly from defects in the goods or their failure to conform with the specifications stated on this Website, whether in contract, tort or otherwise, shall in no circumstances exceed the selling price of the relevant goods.
4. Late Collection
4.1 Collection from Physical Store
4.1.1 Our current physical store address is: Room 303, 3/F, Lladro Buildig, 72 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong (the “Store”);
4.1.2 You will be notified by email / WhatsApp when the goods are ready for collection. If the goods are not collected within thirty-one (31) working days, an additional fee of HK$50 will be charged for re-delivery.
4.2 Late Collection of Delivered Goods
If the customer fails to collect the goods within the stipulated time or if SF Express is unable to contact the recipient, additional storage fees may be charged by SF Express. If you fail to collect the goods within the specified time limit for any reason, this will be treated as abandonment of the purchased goods (hereinafter referred to as “Abandoned Goods”), and will be handled as follows. We shall not be liable or responsible for the customer’s ultimate failure to obtain the purchased goods or for any other losses arising from such abandonment, and we reserve the right to recover from the customer any expenses thereby incurred.
4.2.1 Handling of Late Collection by SF Express
If the purchased goods are returned to us because they were not collected within the specified time limit, or need to be re-directed to another address (such as an SF Station or SF Express service centre), any return shipping fees (if any) or costs arising from a second dispatch shall be borne by the customer.
Please contact SF Express as soon as possible to make the necessary arrangements. SF Express customer service hotline and service hours are as follows:
Hotline: +852 2730 0273
Monday to Friday: 08:00 – 20:30
Saturday, Sunday and public holidays: 08:00 – 20:00
If the customer still fails to make the necessary arrangements within the time limit specified by SF Express, the Abandoned Goods will be automatically returned to us without further notice.
Once returned to us, the matter shall be handled in accordance with clause 4.2.2 below.
4.2.2 Arrangements after Abandoned Goods are Returned to Us
After the Abandoned Goods are returned to us, there will be a final storage period of seven (7) days. We reserve the right to charge storage fees calculated on a daily basis during this period. The recipient must proactively contact us within this period to make arrangements.
If the customer chooses to have the goods re-delivered via the Third Party, we will charge the following additional fees:
(1) HK$50 as an administrative fee for re-delivery;
(2) storage fees (if any); and
(3) shipping fees arising from the second dispatch.
We will only arrange re-delivery after the customer has paid the relevant fees.
If we do not receive any notification from the customer within this period, it will be deemed that the customer has decided to abandon the goods permanently. We shall have full discretion to decide how to deal with the Abandoned Goods (including destruction or resale) without further consulting the customer, and without any obligation to compensate the customer, and we may recover from the customer any losses thereby incurred (if any).
5. Refunds, Returns and Exchanges
5.1 If the ordered goods are damaged through no fault of yours, or if the wrong goods have been delivered, you may request a refund, return or exchange within forty-eight (48) hours from the time of receipt (we have the final discretion as to which method to adopt), provided that the following conditions are met:
5.1.1 the goods are unused and returned together with all parts and accessories, including instruction manuals, certificates, labels, tags, consumables, bags and boxes, etc.;
5.1.2 you provide the relevant electronic receipt of purchase from this Website;
5.1.3 you notify us as soon as possible by email / WhatsApp with images or videos of the defective goods;
5.1.4 upon receipt of the relevant information, we will process the matter in accordance with our established procedures.
5.2 If the relevant goods are out of stock, the matter will be handled by way of refund or exchange.
5.3 Exchange Policy: Exchanges may only be made for other goods that are still in stock on this Website and of the same or higher price (the customer shall pay any difference in price). If you enjoyed a promotional discount on the original goods and the promotional period has expired at the time of exchange, you will no longer be entitled to the same discount.
5.4 Under no circumstances will any shipping fees be refunded.
5.5 Refund Policy: If a refund is required, the customer must return the goods to us on a collect basis via an SF Station. Upon receipt of the goods, we will refund the relevant amount within 2 weeks via PayMe / FPS / bank transfer.
5.6 Some goods are packed in shipping cartons for delivery purposes. As shipping cartons do not form part of the goods and/or their packaging, we will not arrange refunds or replacements in respect of delivery labels, damage or defects relating to any shipping cartons.
6. Intellectual Property
This Website and its contents (including but not limited to text, images, designs, layout, logos and software) are protected by the Copyright Ordinance (Cap. 528) of Hong Kong and other applicable intellectual property laws.
Except for content that is original to this Website or that we are authorised to use, the intellectual property rights in the product names, character designs, images, trade marks and related materials displayed on this Website belong to their respective copyright owners, trade mark owners or licensors. We are merely a reseller and do not own such third-party intellectual property.
No person may copy, modify, distribute, display or otherwise use any content of this Website for commercial purposes zwithout the prior written consent of the Shop or the relevant rights holders.
7. Disclaimer
7.1 We make no representation or warranty in respect of the following (including access to any part of this Website):
7.1.1 that the functions of this Website will be uninterrupted or error-free;
7.1.2 any express or implied representation, statement or warranty as to the accuracy or completeness of the content of this Website;
7.1.3 although we endeavour to protect data, we accept no liability for any indirect or direct damage, loss, cost or expense arising from the use of or access to this Website, or from any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, telecommunications line failure, theft of transmitted information, software or hardware problems (including but not limited to data loss or compatibility issues), theft, or destruction or alteration of web pages.
7.2 We shall not be liable to you for any indirect or consequential loss, damage or expense, including loss of profit, business or goodwill arising from any problem notified by you to us, nor shall we compensate you in any form in respect thereof.
8. Undertakings
8.1 You agree that you will not:
8.1.1 use this Website for any fraudulent, unlawful purpose or any purpose prohibited by applicable laws or these Terms and Conditions, conditions and notices. You further agree not to infringe, intrude into or use any of our servers or databases;
8.1.2 collect or store personal data of other users;
8.1.3 post or transmit any unlawful, fraudulent, defamatory, obscene, pornographic, threatening, abusive, offensive content, or content that constitutes or encourages a criminal offence, or violates any local, national, international or foreign law, infringes any intellectual property or proprietary rights, or violates the rights or confidentiality obligations of others;
8.1.4 send by email or otherwise any content containing software viruses or other computer codes, files or programmes that are designed to interrupt, destroy or limit the functionality of this Website and/or computer software or hardware or related telecommunications facilities;
8.1.5 post, transmit, copy or exploit any content obtained through this Website for commercial purposes in any manner;
8.1.6 reproduce, transmit, copy or distribute any content on this Website, or any copyrighted content obtained through this Website, in any manner without our prior written permission;
8.1.7 engage in any conduct that harasses others.
9. Force Majeure
If we are unable to perform our obligations under this Website due to any “force majeure” event (including fire, injury, accident, act of God, natural disaster, any law, order, declaration, regulation, requirement or demand of the Government of the Hong Kong Special Administrative Region or any of its authorities, strike, labour dispute, shortage of labour or skilled workers, shortage or lack of supply of products or raw materials, delay in transportation, or any other reason beyond our reasonable control), we shall not be liable to the extent of such impediment.
10. General
10.1 We accept no responsibility or liability for any errors or omissions in the content of this Website.
10.2 To the extent permitted by law, we accept no liability and shall not be responsible for any damage or injury arising from the use of or access to this Website, or from any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, telecommunications line failure, theft of information transmitted online, software or hardware problems (including but not limited to data loss or compatibility issues), theft, or destruction or alteration of web pages, whether arising directly or indirectly from access to or use of this webpage, or from the uploading, downloading or recording of any data, text, images or other materials or information to, from or on this webpage, and whether in contract, tort (including negligence) or otherwise.
10.3 These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, and you and we agree that the courts of Hong Kong shall have jurisdiction.
10.4 We reserve the right to refuse any user access to our Website or any part thereof at our absolute discretion without notice.
10.5 Neither party may rely on any agreement, understanding or arrangement that is not set out in these Terms and Conditions.
11. Website Membership
11.1 By registering as a member of the Shop, you represent and warrant (and we are entitled to rely on such representation) that you are 18 years of age or above and have the legal capacity to enter into a binding contract.
11.2 When completing the registration form, you must provide true, accurate, current and complete information about yourself, and keep and promptly update your registration information.
11.3 If we have reasonable grounds to suspect that the information you have registered is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your registration.
11.4 We respect your privacy rights and will comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region in the collection, retention, use and transfer of personal data. We will also ensure that our staff strictly comply with the relevant security and confidentiality standards.
12. Privacy Policy
12.1 Introduction
12.1.1 This Privacy Policy sets out the policies and practices of SWEET LEMONS (trading under the business name “Sweet Lemons”) (“we”, “us”, “our” or “the Shop”) in relation to the collection, use, sharing and protection of customers’ personal data. We may update or amend this Policy from time to time. Any such changes will be published on this website.
12.2 Collection of Customers’ Personal Data
12.2.1 In connection with the operation of our business (including the sale, supply and promotion of our products), we collect your personal data in the following circumstances:
(i) when you purchase goods from us online;
(ii) when you update your personal details;
(iii) when you make enquiries about our products;
(iv) when you contact us with an enquiry or complaint;
(v) when you participate in market research;
(vi) when you use or browse this website.
12.2.2 We may also collect data about you indirectly when you use our services, including but not limited to the following situations:
(i) when you use or browse this website;
(ii) when you access the internet, WAP sites and/or mobile internet through our services.
12.3 Types of Personal Data Collected
12.3.1 For the purposes of operating our business, including the sale, supply, registration and administration of our products, the data we collect includes (but is not limited to) the following:
(i) your name;
(ii) correspondence address and/or billing address;
(iii) account information, including account number or username;
(iv) payment information, including credit card details, bank account numbers and other banking information;
(v) contact details, including contact name, mobile telephone number and email address;
(vi) your date of birth;
(vii) information required to verify your identity, including the type and number of identity documents;
(viii) your preferences, interests and leisure activities relating to specific products or services;
(ix) notes or recordings of telephone calls you make to our hotline;
(x) emails or letters you send to us;
(xi) other records of your communications with us;
(xii) other information relating to your account.
12.3.2 To help us provide suitable products, we may automatically collect information about the products you view on our website.
12.3.3 To improve the performance of our website and enhance your online experience, we use cookies on the website. You may refuse all or some cookies through your browser settings. However, doing so may prevent you from accessing all or part of the content on this website.
12.3.4 If you choose not to provide your personal data, we may be unable to supply our products to you or to carry out the activities described in this Privacy Policy.
12.4 Use of Customers’ Personal Data
We may use and analyse your data for purposes including, but not limited to, the following:
(i) the day-to-day operation of the services provided through this website;
(ii) verifying your identity and conducting credit checks where necessary;
(iii) designing promotional products for customers;
(iv) processing your orders, supplying the products you have purchased from us, and providing you with updates on the progress of your order;
(v) providing you with information about our latest offers or promotional activities and handling membership-related matters;
(vi) as set out in the section headed “Direct Marketing” below (whether or not we receive any remuneration for such promotion);
(vii) assisting you when you make enquiries about products or services, including investigating and resolving issues affecting service quality, and handling any billing enquiries;
(viii) conducting research and statistical analysis on an anonymised basis, and monitoring customers’ use of this website and our services;
(ix) helping us prevent fraud or crime;
(x) tracing and recovering debts, and managing credit;
(xi) contacting you where necessary.
12.5 Retention of Personal Data
We will destroy personal data held by us in accordance with our internal policies. Except where we are required to retain personal data in order to comply with applicable legal, regulatory or contractual obligations, or for the purposes of investigating, detecting crime or prosecuting suspects, we will retain personal data only for as long as is necessary for the purposes (and purposes directly related thereto) set out in this Privacy Policy.
12.6 Disclosure and Sharing of Personal Data
12.6.1(a) We will keep all personal data held by us confidential, but we may disclose your data to the following parties for them to use, disclose, process or retain such data for the purposes described above and any other purposes set out in this paragraph:
(i) banks or financial institutions, payment card or credit card issuers;
(ii) credit reference agencies;
(iii) professional advisers (including solicitors and auditors);
(iv) any agents, contractors or third-party service providers who provide administrative, computer, payment, data analysis or other services relating to the operation of our business;
(v) law enforcement agencies, government departments, regulatory authorities, courts or other bodies as required by law;
(vi) persons to whom we are under a duty of disclosure pursuant to any binding obligation on us, or pursuant to guidelines issued by regulatory or other authorities that we are required to follow;
(vii) third-party service providers engaged by us for the purposes set out in clause 12.4 above (including but not limited to fulfilment centres, direct marketing agents, data processing companies and information technology companies).
12.6.1(b) We may promote or refer to online stores or websites operated by our business partners or other third parties on this website. If you wish to use or order any products from such stores or websites and click on their links, any data you provide and transfer to those stores or websites will be outside our control. We accept no responsibility for such links. You should carefully read their privacy policies.
12.7 Direct Marketing
12.7.1 We intend to use your personal data (for example, your contact details, including your contact name, mobile telephone number and email address) and other information (such as information about products or services you have previously viewed or purchased online, and your location data) to send you, and/or for our business partners to send you, information, materials, products, offers and updates about the following products and services (whether or not we receive any remuneration for doing so):
(i) all of our products and services;
(ii) rewards and offers relating to products and services; and
(iii) products and services offered by our partners, including consumer products and services.
Before using your personal data for direct marketing as described above, we will first obtain your consent or an indication of no objection.
12.7.2 You may at any time, free of charge, opt out of receiving direct marketing materials by notifying us by email or WhatsApp, or by unselecting the corresponding statement / checkbox on this Website.
12.8 Security of Personal Data
12.8.1 We implement appropriate measures to protect your personal data against unauthorised access, accidental loss or damage.
12.9 Transfer of Personal Data Outside Hong Kong
We operate this website using the Boutir e-commerce platform. According to Boutir’s privacy policy, Boutir uses Google Cloud data hosting services based in the United States to store the data it collects. In addition, Boutir’s personnel, agents, advisers, contractors and business partners may be located in Hong Kong, Taiwan, Malaysia or other places.
As a result, your personal data may be transferred to, stored or processed outside the Hong Kong Special Administrative Region (“Hong Kong”), including but not limited to the United States, Taiwan and Malaysia.
We and Boutir will take reasonable measures to ensure that such third parties use and protect your personal data in accordance with applicable privacy policies and the Personal Data (Privacy) Ordinance of Hong Kong. For further details, please refer to Boutir’s Privacy Policy: https://www.boutir.com/zh-hk/legal/privacy-policy.
12.10 Your Privacy Rights
(a) Under the Personal Data (Privacy) Ordinance (the “Ordinance”), and subject to the exceptions set out therein, you have the right to:
(i) ascertain whether we hold personal data about you and obtain a copy of such data;
(ii) request us to correct any inaccurate personal data about you;
(iii) be informed of our policies and practices in relation to personal data, and to be informed of the kind of personal data held by us.
(b) Pursuant to the Ordinance, we are entitled to charge a reasonable fee for processing a data access request.
(c) You may view and update certain personal information directly through your account on this Website. In addition, requests for access to personal data, correction of personal data, enquiries about the kind of data held by us, and requests to stop receiving or to resume receiving direct marketing materials may also be made by email or WhatsApp, together with your name and registered contact number / email address.
12.11 Publication of Privacy Policy on https://sweetlemons.hk/
This Privacy Policy may be amended from time to time without prior notice. All changes will be published on our website at https://sweetlemons.hk/. You should check the latest version of this Privacy Policy regularly. In the event of any inconsistency between the version published on the website and any previous version, the current version shall prevail. All processing of personal data is governed by the latest version of this Privacy Policy.
Updated on 30 August 2026
